What currency are the prices do I see in the site?
You can select the currency of your country at the bottom left.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days for your order to ship out, average shipping times are 7-14 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We give you 30 days to send it back to us for a full refund. Shipping is not refundable. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email If the given address is wrong we can change the address to the correct one within 2 hours. No refund will be given after the 2 hours of incorrect submission.
How long does shipping take?
Please refer to the shipping policy page.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make the right choice! Please send us an email at customerservices@kureapparel.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
